Refund Policy
Last updated: August 2, 2026
At QuantisAI Labs, we strive to provide reliable AI-powered services and a seamless subscription experience. Please read this Refund Policy carefully before purchasing a subscription or any paid service.
Subscription Payments
Subscription fees are billed in advance based on the billing cycle you select (monthly or yearly). By subscribing, you authorize recurring payments until your subscription is cancelled.
Refund Eligibility
Refunds may be granted in limited circumstances, including:
- You were charged multiple times for the same subscription due to a billing error.
- A technical issue on QuantisAI Labs' side prevented you from accessing the paid service, and the issue could not be resolved within a reasonable time.
- You were charged after successfully cancelling your subscription before the renewal date.
- Refunds required by applicable consumer protection laws.
Each refund request is reviewed individually.
Non-Refundable Situations
Refunds are generally not provided in the following situations:
- You changed your mind after purchasing a subscription.
- You did not use your subscription or available character allowance.
- You forgot to cancel your subscription before the renewal date.
- Your subscription expired after normal use.
- You are dissatisfied with generated content due to the prompts, text, or settings you provided.
- Your account was suspended or terminated for violating our Terms of Service.
- Partial use of a subscription after significant consumption of included benefits or character allowances.
Google Play Purchases
If you purchased your subscription through the Android app using Google Play Billing, refunds are handled according to Google's refund policies.
Please use your Google Play account or contact Google Play Support to request eligible refunds.
Website Purchases
If you purchased your subscription directly through the QuantisAI Labs website, refund requests should be submitted to our support team.
Please include:
- Your registered email address
- Transaction ID or payment reference
- Purchase date
- Description of the issue
- Any relevant screenshots or supporting information
Providing complete information helps us process your request more quickly.
Refund Processing
If a refund is approved:
- Refunds are issued to the original payment method whenever possible.
- Processing times depend on your payment provider or financial institution.
- The refunded amount may take several business days to appear in your account.
Subscription Cancellation
Cancelling a subscription stops future renewals but does not automatically qualify for a refund.
After cancellation:
- Your subscription remains active until the end of the current billing period.
- Premium features remain available until the subscription expires.
- No further recurring charges will be made unless you subscribe again.
Chargebacks
If you believe a payment was made without your authorization, please contact us before initiating a chargeback.
Filing fraudulent or abusive chargebacks may result in suspension or termination of your QuantisAI Labs account where permitted by applicable law.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, payment methods, or legal requirements.
The updated version will become effective immediately upon publication unless otherwise stated.
Contact Us
If you have questions about refunds, billing, or subscription payments, please contact the QuantisAI Labs support team through the official support channels available on our website.
When contacting support, include as much detail as possible so we can investigate your request efficiently.